How to complain about a taxi in Istanbul
For overcharging, a longer route than needed, a meter that is not started or a driver who refuses a ride, you can call the Istanbul municipality line 153 (Beyaz Masa). This page lists what to have ready.
When to complain
- A fixed price is offered without the meter, or the meter is not started.
- The route is deliberately lengthened.
- More than the meter amount is demanded.
- The driver refuses your destination.
- "The card device is broken" and a payment method is forced on you.
How to complain
- Call the Istanbul municipality line 153 (Beyaz Masa).
- Give the plate number, date, time, start and end point.
- If you can, add a photo of the meter screen and the plate.
- In case of danger or fraud call 112.
Preparing during the ride
- Note or photograph the plate when you get in.
- Check that the meter starts at zero.
- Show your destination in writing and keep a map open on your phone.
- If you paid by card, keep the receipt.
Pre-booked taxi
If something goes wrong on a ride you booked with us, write on WhatsApp; we have the plate and the booking record.
FAQ
What is the taxi complaint number in Istanbul?
The Istanbul municipality line 153 (Beyaz Masa).
What do I need to make a complaint?
Plate number, date, time, route and a short description of what happened.
What if I am asked for more than the meter shows?
Ask on what basis, note the plate and check that the amount matches the meter; if it persists, report it to 153.